Frequently Asked Questions
What are Vionic Shoes?
Vionic Shoes are designed with innovative technology that combines style and comfort. Each pair features built-in biomechanical footbeds that provide arch support and promote natural alignment from your feet to your core. Whether you’re looking for sandals, sneakers, boots, or slippers, Vionic offers a range of options to suit various activities and needs.
Are Vionic Shoes true to size?
Yes, Vionic Shoes generally run true to size. However, we recommend referring to the specific size chart available for each product to ensure the best fit, as styles may vary slightly.
How long does it take to get used to Vionic Shoes?
While many people experience immediate comfort, some may need a short break-in period to adjust to the supportive footbed. We recommend gradually increasing wear time over the first few days to allow your feet to adapt.
Can I wear Vionic Shoes if I have foot conditions?
Vionic Shoes are developed with podiatrists and are beneficial for many common foot conditions, such as plantar fasciitis, flat feet, and overpronation. However, if you have specific concerns, we advise consulting a healthcare professional.
Do Vionic Shoes come in wide widths?
Yes, select styles are available in wide widths. Check the product description to see which widths are offered.
How do I clean my Vionic Shoes?
Care instructions vary by material. Generally, using a soft brush, mild soap, and water is safe for most styles. Avoid machine washing and drying unless specified.
Where can I buy Vionic Shoes?
Vionic Shoes are available through our official website and authorized retailers.
What is the return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unworn items within a specified period for a refund or exchange. Please see our return policy for more details.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping options and fees vary by location.
How can I contact customer service?
For any questions or concerns, please reach out through our online contact form. Our team is happy to assist you.
Are Vionic Shoes eligible for insurance reimbursement?
Some insurance plans may cover orthotic-friendly footwear like Vionic Shoes. Check with your provider to confirm eligibility.
Do you offer discounts for healthcare professionals?
We occasionally offer promotions for healthcare workers. Please check our website for any ongoing offers.
Can I wear Vionic Shoes without socks?
Yes, many styles are designed to be worn with or without socks. For optimal hygiene, we recommend wearing socks with enclosed shoes.
Do Vionic Shoes help with back pain?
By promoting proper alignment and providing support, Vionic Shoes can help reduce stress on your feet, joints, and back, potentially alleviating discomfort.
Are Vionic Shoes waterproof?
While not all styles are waterproof, some are water-resistant or treated for protection. Check individual product details for more information.
How often should I replace my Vionic Shoes?
We suggest replacing your shoes every 300–500 miles or when you notice signs of wear, such as reduced support or uneven soles.
Can I use custom orthotics with Vionic Shoes?
Most Vionic Shoes are designed to work with their built-in orthotics, but some styles may have removable footbeds to accommodate custom orthotics.
Do you have a warranty?
Vionic Shoes come with a manufacturer’s warranty against defects. Refer to the warranty information provided with your product for details.